Terms & Conditions (AGB)
of Simple Solution. OG, Salzgasse 2, 5400 Hallein, Austria (FN 470700g, Regional Court of Salzburg; VAT ID ATU72401536), hereinafter "RapidRemove" or "we". Convenience translation — the German version is authoritative.
1. Scope
1.1. These Terms apply to all contracts between RapidRemove and its customers concerning the services offered on rapid-remove.com.
1.2. Customers may be entrepreneurs within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) as well as consumers. Where individual provisions apply only to consumers or only to entrepreneurs, this is expressly stated. Our offering is primarily aimed at entrepreneurs (owners or persons responsible for Google business profiles).
1.3. Deviating terms and conditions of the customer apply only if we have expressly agreed to them in writing.
2. Services
2.1. Profile removal ("Remove"): Permanent removal of a Google business profile (Google Business Profile / Google Maps listing) including all associated reviews from the public display of Google services. Removal is carried out exclusively via official processes and interfaces provided by Google.
2.2. Profile removal + new setup ("Remove + Restart"): Service pursuant to clause 2.1 plus setup of a new Google business profile with the correct business data provided by the customer.
2.3. Reputation suppression: Ongoing measures aimed at pushing negative search results named by the customer out of Google Search with other content. This is an effort without a guarantee of success; no specific ranking result is owed. Details (term, scope, reporting) follow from the respective offer.
2.4. Press de-indexing (referral): RapidRemove refers the customer to a partner law firm and assists with the application. Legal review and representation are carried out exclusively by the partner law firm; a separate contract is concluded between the customer and the partner law firm. RapidRemove provides no legal advice and owes no de-indexing success.
2.5. Removal of individual reviews: Removal of individual reviews selected by the customer from their Google Business Profile; the profile itself remains in place. We pursue removal exclusively through Google's official reporting and complaint procedures, insofar as the review violates Google's policies or applicable law (e.g. fake reviews, reviews by competitors or non-customers, insults, untrue statements of fact). The customer is responsible for the selection of reviews and the information on the violation (reason per review) (see 3.4); RapidRemove may check reviews in advance and decline orders for individual reviews without giving reasons. Genuine, factual criticism is not covered by the service. Google decides on the removal; no particular result is guaranteed. The service is not offered in all regions; the offer shown in the ordering process is decisive. Reviews without text (star-only ratings) are, by way of derogation from 6.2 and 7.3, handled in a separate, software-supported procedure: the fee is EUR 300 or USD 300 per review (billing currency pursuant to 6.1) and is payable in full in advance once RapidRemove accepts the review. The expected success rate of this procedure is 99 %. If the review is not removed (success within the meaning of 7.3) within 14 days of receipt of payment, RapidRemove will refund the fee paid for that review to the customer in full. The volume discount shown on the website or in the offer applies.
2.6. No legal services: All RapidRemove services are of a technical-organisational nature. RapidRemove provides no legal advice and no representation before authorities or courts.
3. Conclusion of contract
3.1. The free removal check on our website is non-binding and does not constitute an offer.
3.2. The contract is concluded when the customer accepts our offer (via the website order flow or e-mail) and we confirm the engagement, at the latest, however, when performance of the service begins.
3.3. Authorisation: The customer warrants that they are entitled to dispose of the business profile in question (as the owner of the business or with its express authority). Commissioning the removal of third-party profiles without authorisation is prohibited; the customer shall indemnify and hold RapidRemove harmless in this respect. Orders pursuant to 2.5 may only be placed for reviews on the customer's own business profile or a profile the customer is responsible for.
3.4. Information on reviews, indemnity: For orders under 2.5, the customer warrants for each selected review that, to the best of their knowledge, it violates Google's policies or applicable law, and states the reason in the ordering process or in the customer dashboard; processing only begins thereafter. Where third-party claims (in particular by the authors of the reviews or by competitors) are based on incorrect information provided by the customer, the customer shall indemnify RapidRemove against such claims, including the reasonable costs of legal defence, and hold RapidRemove harmless in this respect.
4. Customer's duties to cooperate
4.1. The customer confirms the profile to be removed and grants the required editing authorisation for the business profile. Access to the customer's Google account, Gmail, Google Ads or personal data is not required for this and will not be requested.
4.2. If performance is delayed because the customer fails to provide required cooperation, the stated processing times are extended accordingly.
5. Processing time
5.1. Removal is generally carried out within 24 to 48 hours from receipt of all cooperation pursuant to clause 4. This is an approximate figure, not a fixed deadline. We are not responsible for delays caused by Google-internal processes. For services pursuant to 2.5, the duration depends on Google's review; it is generally one to two weeks, sometimes less, in individual cases somewhat longer. Software removals generally take approx. one to three days.
6. Prices and payment
6.1. The fixed prices shown on the website or in the offer at the time of the engagement apply. All prices shown are final prices and include any applicable statutory VAT. Depending on the customer's region, billing is in EUR or USD.
6.2. Payment on success ("No Cure, No Pay"): For services pursuant to 2.1, 2.2 and 2.5, the fee becomes due only upon occurrence of success pursuant to clause 7. If success does not occur, the customer owes no fee. During payment processing, a payment authorisation may already take place at the time of the engagement; the charge is made only after success has occurred. For reviews without text, the provision in 2.5 applies instead.
6.3. For reputation suppression, the fees stated in the offer apply (e.g. one-off audit, monthly retainer); these are not success-based unless expressly agreed otherwise.
6.4. Payment methods: the methods offered in the order process (e.g. credit card, PayPal, Klarna, iDEAL); processing is handled by external payment service providers.
7. Definition of success, acceptance
7.1. The success of the profile removal occurs when the commissioned business profile is no longer publicly retrievable in Google Search and on Google Maps. Decisive is the non-retrievability of the profile itself; for technical reasons (caches, third-party sites, time-delayed synchronisation of individual Google services), individual contents may temporarily remain findable without this preventing the occurrence of success.
7.2. We inform the customer of the occurrence of success. The customer may raise objections within 7 days; otherwise the service is deemed accepted.
7.3. For services pursuant to 2.5, success occurs per review as soon as the review concerned is no longer publicly displayed on the Google Business Profile. The fee becomes due per review actually removed; the customer owes no fee for reviews that are not removed. Price, any surcharges (e.g. for older reviews) and volume discounts are set out on the website or in the offer. For reviews without text, the provision in 2.5 applies instead.
7.4. No own reports during the order, attribution of removal: During the term of an order under 2.5 (from placing the order until its completion or cancellation), the customer shall not file their own reports, complaints or removal requests with Google regarding the commissioned reviews, nor commission third parties to do so; if the customer initiated such measures before placing the order, they shall inform RapidRemove when placing the order. If a commissioned review is removed during the term of the order, it is presumed that the removal is attributable to RapidRemove's work, and the fee under 7.3 becomes due. The customer may prove that the removal is attributable solely to a measure initiated by the customer before placing the order and notified to RapidRemove, or to deletion by the author of the review.
8. Re-listing protection
8.1. If the removed profile is publicly re-listed by third parties or by automated Google processes during active re-listing protection, we will remove it again free of charge upon notification by the customer. The protection period depends on the chosen protection package: for Monthly protection and Daily monitoring, for the term of the active subscription (each cancellable monthly); for Lifetime protection, permanently. With Daily monitoring and Lifetime protection we additionally check for re-listings ourselves on an ongoing basis, without any notification by the customer being required.
8.2. Not covered are profiles that the customer creates anew themselves or with their consent, as well as substantively new, deviating listings by third parties (e.g. with a different address/company name) that do not constitute a revival of the original profile.
9. Warranty and liability
9.1. The statutory warranty provisions apply.
9.2. We are liable without limitation for intent and gross negligence as well as for personal injury. In cases of slight negligence we are not liable — except for personal injury; vis-à-vis entrepreneurs, liability for slight negligence, lost profit, consequential damage and pure financial loss is excluded.
9.3. We do not owe any specific economic effect of the removal (e.g. revenue, ranking or reputation development).
10. Data protection
Information on the processing of personal data can be found in our privacy policy.
11. Right of withdrawal for consumers
11.1. Consumers within the meaning of the KSchG are entitled to the statutory right of withdrawal under the Austrian Distance Selling Act (FAGG) for distance contracts. The withdrawal policy including the model withdrawal form applies.
11.2. Early start: If the consumer wishes us to begin the service before the withdrawal period expires (in particular because of the 24–48 hour processing time), we require an express declaration in the order process together with confirmation of acknowledgement that the right of withdrawal lapses upon complete performance of the contract (§ 18 para 1 no 1 FAGG).
11.3. If the consumer withdraws after performance has begun but before complete performance, they owe a proportionate fee for the services rendered up to the withdrawal (§ 16 FAGG).
12. Final provisions
12.1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another state, the mandatory consumer protection provisions of that state remain unaffected.
12.2. The place of jurisdiction for contracts with entrepreneurs is the court with subject-matter jurisdiction at RapidRemove's registered office. For consumers, the statutory places of jurisdiction apply.
12.3. The contract language is German. This translation is provided for convenience only; the German version prevails.
12.4. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
Version: October 2026
