Right of withdrawal

Withdrawal policy for consumers under the Austrian Distance Selling Act (FAGG) including the model withdrawal form. Contracting party: Simple Solution. OG, Salzgasse 2, 5400 Hallein, Austria. Convenience translation — the German version is authoritative.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Simple Solution. OG
Salzgasse 2, 5400 Hallein, Austria
E-mail: helpdesk@rapid-remove.com
Phone: +43 6245 9305300

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Lapse of the right of withdrawal

The right of withdrawal lapses early if we have fully performed the service and began performing the service only after you gave your express consent and simultaneously confirmed your awareness that you lose your right of withdrawal upon complete performance of the contract by us (§ 18 para 1 no 1 FAGG).

Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and return it.)

To: Simple Solution. OG, Salzgasse 2, 5400 Hallein, Austria, helpdesk@rapid-remove.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service:

— Ordered on (*): ____________________
— Name of the consumer(s): ____________________
— Address of the consumer(s): ____________________
— Signature of the consumer(s) (only if this form is notified on paper): ____________________
— Date: ____________________

(*) Delete as appropriate.

Version: June 2026