Terms & Conditions (AGB)
of Simple Solution. OG, Salzgasse 2, 5400 Hallein, Austria (FN 470700g, Regional Court of Salzburg; VAT ID ATU72401536), hereinafter "RapidRemove" or "we". Convenience translation — the German version is authoritative.
1. Scope
1.1. These Terms apply to all contracts between RapidRemove and its customers concerning the services offered on rapid-remove.com.
1.2. Customers may be entrepreneurs within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) as well as consumers. Where individual provisions apply only to consumers or only to entrepreneurs, this is expressly stated. Our offering is primarily aimed at entrepreneurs (owners or persons responsible for Google business profiles).
1.3. Deviating terms and conditions of the customer apply only if we have expressly agreed to them in writing.
2. Services
2.1. Profile removal ("Remove"): Permanent removal of a Google business profile (Google Business Profile / Google Maps listing) including all associated reviews from the public display of Google services. Removal is carried out exclusively via official processes and interfaces provided by Google.
2.2. Profile removal + new setup ("Remove + Restart"): Service pursuant to clause 2.1 plus setup of a new Google business profile with the correct business data provided by the customer.
2.3. Reputation suppression: Ongoing measures aimed at pushing negative search results named by the customer out of Google Search with other content. This is an effort without a guarantee of success; no specific ranking result is owed. Details (term, scope, reporting) follow from the respective offer.
2.4. Press de-indexing (referral): RapidRemove refers the customer to a partner law firm and assists with the application. Legal review and representation are carried out exclusively by the partner law firm; a separate contract is concluded between the customer and the partner law firm. RapidRemove provides no legal advice and owes no de-indexing success.
2.5. No removal of individual reviews: The subject of the service pursuant to 2.1/2.2 is always the removal of the entire profile including all reviews, not the removal of individual reviews.
2.6. No legal services: All RapidRemove services are of a technical-organisational nature. RapidRemove provides no legal advice and no representation before authorities or courts.
3. Conclusion of contract
3.1. The free removal check on our website is non-binding and does not constitute an offer.
3.2. The contract is concluded when the customer accepts our offer (via the website order flow or e-mail) and we confirm the engagement, at the latest, however, when performance of the service begins.
3.3. Authorisation: The customer warrants that they are entitled to dispose of the business profile in question (as the owner of the business or with its express authority). Commissioning the removal of third-party profiles without authorisation is prohibited; the customer shall indemnify and hold RapidRemove harmless in this respect.
4. Customer's duties to cooperate
4.1. The customer confirms the profile to be removed and grants the required editing authorisation for the business profile. Access to the customer's Google account, Gmail, Google Ads or personal data is not required for this and will not be requested.
4.2. If performance is delayed because the customer fails to provide required cooperation, the stated processing times are extended accordingly.
5. Processing time
5.1. Removal is generally carried out within 24 to 48 hours from receipt of all cooperation pursuant to clause 4. This is an approximate figure, not a fixed deadline. We are not responsible for delays caused by Google-internal processes.
6. Prices and payment
6.1. The fixed prices shown on the website or in the offer at the time of the engagement apply. All prices shown are final prices and include any applicable statutory VAT. Depending on the customer's region, billing is in EUR or USD.
6.2. Payment on success ("No Cure, No Pay"): For services pursuant to 2.1 and 2.2, the fee becomes due only upon occurrence of success pursuant to clause 7. If success does not occur, the customer owes no fee. During payment processing, a payment authorisation may already take place at the time of the engagement; the charge is made only after success has occurred.
6.3. For reputation suppression, the fees stated in the offer apply (e.g. one-off audit, monthly retainer); these are not success-based unless expressly agreed otherwise.
6.4. Payment methods: the methods offered in the order process (e.g. credit card, PayPal, Klarna, iDEAL); processing is handled by external payment service providers.
7. Definition of success, acceptance
7.1. The success of the profile removal occurs when the commissioned business profile is no longer publicly retrievable in Google Search and on Google Maps. Decisive is the non-retrievability of the profile itself; for technical reasons (caches, third-party sites, time-delayed synchronisation of individual Google services), individual contents may temporarily remain findable without this preventing the occurrence of success.
7.2. We inform the customer of the occurrence of success. The customer may raise objections within 7 days; otherwise the service is deemed accepted.
8. Re-listing protection
8.1. If the removed profile is publicly re-listed by third parties or by automated Google processes during active re-listing protection, we will remove it again free of charge upon notification by the customer. The protection period depends on the chosen protection package: for Monthly protection and Daily monitoring, for the term of the active subscription (each cancellable monthly); for Lifetime protection, permanently. With Daily monitoring and Lifetime protection we additionally check for re-listings ourselves on an ongoing basis, without any notification by the customer being required.
8.2. Not covered are profiles that the customer creates anew themselves or with their consent, as well as substantively new, deviating listings by third parties (e.g. with a different address/company name) that do not constitute a revival of the original profile.
9. Warranty and liability
9.1. The statutory warranty provisions apply.
9.2. We are liable without limitation for intent and gross negligence as well as for personal injury. In cases of slight negligence we are not liable — except for personal injury; vis-à-vis entrepreneurs, liability for slight negligence, lost profit, consequential damage and pure financial loss is excluded.
9.3. We do not owe any specific economic effect of the removal (e.g. revenue, ranking or reputation development).
10. Data protection
Information on the processing of personal data can be found in our privacy policy.
11. Right of withdrawal for consumers
11.1. Consumers within the meaning of the KSchG are entitled to the statutory right of withdrawal under the Austrian Distance Selling Act (FAGG) for distance contracts. The withdrawal policy including the model withdrawal form applies.
11.2. Early start: If the consumer wishes us to begin the service before the withdrawal period expires (in particular because of the 24–48 hour processing time), we require an express declaration in the order process together with confirmation of acknowledgement that the right of withdrawal lapses upon complete performance of the contract (§ 18 para 1 no 1 FAGG).
11.3. If the consumer withdraws after performance has begun but before complete performance, they owe a proportionate fee for the services rendered up to the withdrawal (§ 16 FAGG).
12. Final provisions
12.1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another state, the mandatory consumer protection provisions of that state remain unaffected.
12.2. The place of jurisdiction for contracts with entrepreneurs is the court with subject-matter jurisdiction at RapidRemove's registered office. For consumers, the statutory places of jurisdiction apply.
12.3. The contract language is German. This translation is provided for convenience only; the German version prevails.
12.4. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
Version: June 2026